Information Accessibility — How to make information more accessible
Benefits of Information Accessibility
- Promote a culture of equal opportunity
- Reduce the risk of discrimination and lawsuits
- Good business sense as it provides access to information for those that are dyslexic, partially sighted and/or blind
- More customers and thus cash
Document formatting for clarity
- Font style
- Select a sans serif font such as Arial, Calibri or Verdana
- Use a minimum size of 12 or 14 point
- In general, avoid uppercase words, as they are harder to read. A word or two in capitals is acceptable, but avoid the use of uppercase for continuous text
Document formatting for presentation
- Limit lines to between 60-70 letters per line
- Use line spacing between paragraphs to break up text and make reading documents easier
- Use wide margins
- Use boxes for emphasis or to highlight important text
- Avoid dense blocks of text by using short paragraphs. Limit paragraphs to between 4-6 lines long
- Use bold to highlight. Underlining or italic typefaces can make words run together
- Keep lines left justified with a ragged right edge
- Use bullets or numbers rather than continuous prose
- Use 1.5 or double line spacing
Write for clarity
- Write in short simple sentences. Keep sentence length down to 15 to 20 words
- Don’t start new sentences at the end of a line
- Call the reader "you". Try to imagine that you are talking to somebody sitting across a desk from you
- Give instructions clearly — avoid long wordy explanations
- Use active verbs as much as possible. Say "we will do it" rather than "it will be done by us"
- Be concise
Write for readability
- Use flow charts to explain procedures
- Use graphics to help locate information
- Lists of "do’s" and "don’ts" are useful to highlight good practice
- Provide a glossary of abbreviations and jargon
- Put headings and page numbers in the same place
- A contents list is always useful together with page numbers
- When Microsoft Word finishes checking spelling and grammar, it can display information about the reading level of the document. For most standard documents, aim for a score of 70 to 80.
- To turn on the readability feature in Microsoft Word, press F1 to access help and search for readability
Design for access
- Where possible, use coloured paper such as cream instead of white
- Avoid glossy paper as the glare makes it difficult to read
- Keep the design of leaflets simple
- On leaflets or posters about events, keep essential information about time and place grouped together
- On posters and boards, print lowercase instead of using joined writing
- When designing forms, allow extra space for partially sighted people and people that have problems with their hands to write bigger
Design websites for access
- Website navigation should be easy
- Use pictures to break up text, but do bear in mind that large graphics make pages harder to read
- Offer alternate download pages in a text-reader friendly style
- Where possible, design web pages that can be downloaded and read offline for people accessing your site via mobiles on pay as your go tariffs
- Don’t make text move – it creates problems for people with visual problems
- Offer a choice of background colours
- Encourage the use of website links at the end of sentences
- Avoid green and red/pink as these colours are difficult for those with colour blindness
- Make sure that it is possible for users to set their own choice of font style and size, and background and print colours